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قيمنا
As a leading vein specialist in Dubai, all UK Veincentre (UKVC) staff are expected to consistently demonstrate our ‘EPIC’ values of هـالتميز، صeople focus, أناالنزاهة و جare.
To deliver these values, our expert consultants and clinic team work towards the following objectives:
Excellence
- To create modern environments of the highest quality
- To keep up to date with the very latest developments in the field and utilise the latest proven innovations and equipment to produce the best possible results
- To encourage, regularly analyse, and act upon feedback about our service
- To keep facilities meticulously clean and pay scrupulous attention to hygiene and technique to minimise the chance of infection or other complication
- To provide regular staff training and appraisal
People focus
- To treat every patient with respect as an individual, listening to and determining their personal needs, wishes and expectations
- To carefully analyse each patient’s problem and provide the most effective bespoke treatment
- To offer treatment based on potential benefit (physical, psychological, or just social) and not to discriminate against anyone
- To inform patients of all treatment options for their condition
- To provide sufficient information to enable patients make the decision that is right for them as to whether to undergo treatment and by which means
- To complete treatment as planned and avoid bringing patients back for a repeat attempt
Integrity
- To be honest and realistic in the assessment of likely outcomes of treatment
- To be upfront about costs, likely outcomes and side effects
- To treat only that which is necessary to treat to achieve a good long-term result
- To adopt rigorous safety and risk management systems
- To keep all charges competitive and reasonable and be good value for money
- To fully inform the patients of all costs prior to treatment starting and have no hidden and unexpected charges
Care
- To be friendly, open, and cheerful
- To respond to all queries and requests knowledgeably, quickly, directly, confidently and in a way patients can understand
- To offer the option of the least invasive appropriate treatments
- To utilise techniques which minimise pain
- To let the patients know on request our clinics’ results, success rates and complications
- To minimise the number of visits necessary, the time treatment takes and the time off work and hobbies
